Through a highly trained engineering workforce and with Balreed’s experience of more than 30 years serving clients, we really do offer client service to the optimum Our engineers are fully trained and professional.
Their courteous and knowledgeable manner always helps a stressful situation to become easier and Balreed Digitec will always be as flexible as possible in serving the clients needs.
Our service includes:
- Quarterly review of print volumes, call-outs and response times
- Regular preventative maintenance
- Full reports on individual machine’s service history & clients particular requirements
- Flexible service arrangements with a choice of guaranteed response times + SLA's
- Loan machines to reduce down time for high volume users
- Dedicated account engineers that are trained to the highest standards by the manufacturer
Device Remote Management
Balreed Digitec uses the NetViewer application to support Remote Access to its clients and employees. NetViewer provides a secure and efficient method to resolve a number of issues thereby providing our clients with the high quality service level they expect.
